Contact information

For any inquiries regarding orders, products, shipping, returns, or general questions, please feel free to reach out to us. We typically respond within 1–2 business days (Monday–Friday).

Company Details

  • Store Name: the MA walls
  • Operator: ULTRO Inc. (株式会社ULTRO)
  • Registered Address: Miyamasuzaka Building 609, 2-19-15 Shibuya, Shibuya-ku, Tokyo, Japan
  • Email: hello@themawalls.com
  • Business Hours: Monday–Friday, 10:00–18:00 JST (UTC+9)

How to Reach Us

Email is the fastest way to reach our customer support team. Please include your order number (if applicable) when contacting us about an existing order.

For EU customers: In accordance with the EU General Product Safety Regulation (GPSR), ULTRO Inc. acts as the responsible operator for the MA walls products sold to the European Union. You can contact us at the email address above for any product safety concerns.