FAQ

About Our Products

What is Japandi style?
Japandi is a design aesthetic that blends Japanese minimalism with Scandinavian simplicity. It emphasizes natural materials, muted tones, clean lines, and an appreciation for empty space. At the MA walls, we curate art that embodies this philosophy — calm, intentional, and rooted in the Japanese concept of Ma (間).

What materials are your prints made on?
We offer three formats. Our Enhanced Matte Posters are printed on heavyweight, museum-quality matte paper with a smooth finish and excellent color accuracy. Our Canvas Prints are gallery-wrapped on a sturdy wooden frame, ready to hang. Our Framed Posters come in a clean black, white, or natural wood frame with a protective front.

Which format should I choose — Poster, Canvas, or Framed?
It depends on the look you want. Posters are our most affordable option and give you flexibility to frame them however you like. Canvas prints have a gallery feel with texture and depth, perfect for living rooms or bedrooms. Framed posters are the easiest option — they arrive ready to hang with no extra work. If you're unsure, our Enhanced Matte Poster is the most popular choice among our customers.

What sizes are available?
We offer four standard sizes for all products: 12×16 in (30×40 cm), 16×20 in (40×50 cm), 18×24 in (45×60 cm), and 24×36 in (60×90 cm). Check our Size Guide for help choosing the right fit for your space.

Are the colors accurate to what I see on screen?
We do our best to ensure accurate color representation, but slight variations can occur due to differences in screen settings and calibration. Our prints use high-quality, archival-grade inks for rich, true-to-life colors.

How should I hang and care for my art?
Canvas and framed prints come ready to hang with built-in hardware. For posters, we recommend using a quality frame for the best presentation. To keep your art looking its best, avoid placing it in direct sunlight or humid environments. Dust gently with a soft, dry cloth.

Ordering & Payment

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are securely processed.

Can I change or cancel my order?
Since each order is made to order, we begin production shortly after your purchase. If you need to make changes, please contact us within 2 hours of placing your order and we'll do our best to accommodate your request.

Do you offer gift wrapping or gift cards?
We don't currently offer gift wrapping, but our prints are carefully packaged and make a beautiful gift as they are. Gift cards are coming soon — follow us on social media for updates.

Shipping & Delivery

How long does shipping take?
Each order is made to order, so please allow 3–5 business days for production. After that, shipping typically takes 5–8 business days within the US, and 8–20 business days for international orders. You'll receive a tracking number once your order ships.

Do you ship internationally?
Yes. We ship to the United States, Canada, the United Kingdom, Europe, Australia, and many other countries worldwide. Our products are printed and shipped from the fulfillment center closest to your address for faster delivery.

How much does shipping cost?
Shipping starts at $4.59–$6.80 depending on your location. Orders over $75 qualify for free shipping worldwide. Exact rates are calculated at checkout.

Will I have to pay customs duties or taxes?
For international orders, customs duties, import taxes, or VAT may be charged by your local customs authority upon delivery. These fees are not included in our prices and are the responsibility of the buyer. We recommend checking your country's import regulations before ordering.

Returns & Refunds

Can I return my order?
Because each piece is printed on demand, we cannot accept returns for change of mind. However, if your order arrives damaged, defective, or incorrect, we will gladly replace it or issue a full refund. Please see our Refund Policy for complete details.

My order arrived damaged. What should I do?
We're sorry to hear that. Please contact us within 14 days of delivery with photos of the damage and your order number. We'll arrange a replacement or refund at no additional cost to you.

About the MA walls

Where is the MA walls based?
the MA walls is designed and curated in Japan. Our name comes from the Japanese concept of Ma (間) — the beauty found in space, pause, and intentional emptiness. Every piece in our collection is selected to bring this philosophy into modern living spaces around the world.

Are your products eco-friendly?
We care about sustainability. Our prints use water-based, eco-friendly inks. Our paper is FSC-certified, and our production partner uses responsible manufacturing practices. We also print on demand, which means no overproduction or excess waste.

Are you open to wholesale or collaborations?
We'd love to hear from you. Whether you're an interior designer, retailer, or fellow creative, please reach out via our contact page and we'll get back to you promptly.

How can I contact you?
You can reach us anytime through our Contact page, or email us directly. We typically respond within 24–48 hours.